VAT is applied to invoices based on your billing information and location. Storyblok issues invoices in the following formats:
- No VAT — B2B transactions within the EU (reverse-charge mechanism)
- VAT at the customer's local rate — B2C transactions within the EU
- No taxes — Customers based outside the EU
If the VAT on your invoice is incorrect, verify that your VAT number and billing information are accurate and up to date before contacting support.
To update your billing information, follow the instructions in the Where can I update my billing information? article
Note: Storyblok does not issue corrections for invoices generated prior to a billing information update. If your billing details are correct and the invoice remains incorrect, contact our support team.